Terms of Service

1. About Halal Munchi

These Terms of Service (“Terms”) govern your use of the Halal Munchi website, mobile application and customer-facing food ordering services (together, the “Platform”). Please read them before creating an account or placing an order.

The Platform is operated by Halal Munchi Ltd, a company registered in England and Wales, with its registered office at Siu Offices, 4–6 Greatorex Street, London, England, E1 5NF (“Halal Munchi”, “we”, “us”). Contact us at support@halalmunchi.co.uk.

The service is initially intended for customers in the Batley and Dewsbury area. Features and delivery availability may change as we expand.

2. How the Platform works

Halal Munchi helps customers discover participating independent restaurants, browse menus, place orders for delivery or collection, and receive order updates. Restaurants prepare and supply the meals. Where delivery is offered, deliveries may be carried out by independent delivery drivers.

Restaurant names and available items are shown in the Platform. The restaurant identified with an order is the food supplier. Halal Munchi facilitates ordering, communication and, where applicable, payment collection and delivery coordination. This does not remove any legal responsibilities Halal Munchi may have for the services we provide.

Restaurant availability, delivery coverage and ordering functionality may be limited, including during pre-launch testing or when no restaurant is accepting orders. An app listing or a restaurant profile does not guarantee that orders can currently be placed.

3. Accounts and eligibility

• You must provide accurate, current information and keep your contact and delivery details up to date.
• Keep your account access secure and tell us promptly if you suspect unauthorised activity.
• You must be legally able to place an order. If you are under 18, use the Platform for ordering only with a parent or guardian’s permission and involvement.
• You must not impersonate another person, misuse another person’s payment method or use the service unlawfully.

Account deletion is available through the app where supported or by contacting us. Certain transaction records may be kept where permitted or required by law, as described in our Privacy Policy.

4. Placing and accepting orders

Before confirming an order, please check the chosen restaurant, items, quantities, options, allergen information, delivery or collection method, address and total price.

Submitting an order requests the selected restaurant to fulfil it; availability and acceptance are subject to confirmation. We may contact you where an item, delivery area, payment method or driver is unavailable. If an order cannot be fulfilled after you have paid, we will arrange an appropriate refund.

Keep your phone or preferred contact method available for any delivery questions. Order status updates and estimated times are indicative and may change due to preparation time, traffic, weather or driver availability.

5. Prices, fees and payment

Menu prices, delivery charges, service fees, collection fees (if any), discounts and the total payable will be shown before you place an order. Charges can vary by restaurant, location, promotions and delivery method. We will not add undisclosed charges after you confirm an order.

Available payment methods are displayed at checkout and may include secure online card payment or cash where specifically offered. Online payments may be processed by third-party payment providers, such as Stripe, under their applicable terms. We do not ask you to disclose full card details to customer support.

Promotional codes and discounts, if offered, are subject to the terms displayed with each promotion. Unless stated otherwise, discounts have no cash value.

6. Delivery and collection

Delivery is available only where indicated in the app and where a restaurant and driver can fulfil the order. You are responsible for entering a complete and accessible delivery address, including any appropriate access instructions.

If you select collection, please attend the restaurant at the notified time and follow its collection instructions. For delivery, please be reasonably available to receive the order. If a driver cannot reach you, we or the driver may attempt to contact you using the details provided.

Any delivery or collection estimate is a guide rather than a guaranteed time unless we expressly agree otherwise. We will try to resolve problems caused by unreasonable delays, missing deliveries or delivery errors, taking account of your legal rights.

7. Allergies, dietary needs and halal information

Food allergies can be serious. Restaurants are responsible for accurate ingredient and allergen information for the food they supply. Allergen information must be available before purchase and at delivery as required by applicable food law.

If you have an allergy, intolerance or specific dietary requirement, check the restaurant’s allergen information and contact the restaurant directly before ordering. Do not rely solely on a free-text order note or information provided by an AI assistant. If you cannot obtain clear confirmation that a meal is suitable, do not order it.

Halal Munchi is intended to help customers find halal food options. Ingredients, preparation methods and halal certification can differ between restaurants and dishes. Please contact the restaurant directly if you require confirmation of its halal practices or certification.

8. Changes, cancellations and refunds

If you need to change or cancel an order, contact us or the restaurant as soon as possible. Whether a change can be made depends on the order’s progress, including whether preparation or delivery has started.

Freshly prepared or rapidly perishable food may not qualify for the usual 14-day change-of-mind cancellation right, but this does not remove your rights if food is not supplied as agreed, is unsafe or is otherwise faulty, nor any other applicable statutory rights.

If an order is missing, incorrect, damaged, unsafe or not delivered, please contact Support promptly with the order number and a description of the issue. We will review the facts with the relevant restaurant or delivery provider, seek an appropriate resolution and provide any refund, replacement or other remedy required by law. Approved card refunds are normally returned through the original payment route; bank processing times may vary.

9. Ask Halal Munchi AI

Ask Halal Munchi AI is a food discovery aid. Its suggestions may be incomplete, inaccurate or out of date. Actual menu items, prices, availability, dietary information and allergens must be checked against current restaurant information before ordering.

Do not use AI suggestions as medical or allergy advice. Avoid sharing unnecessary sensitive personal information with the AI assistant. Our use of information is explained in our Privacy Policy.

10. Acceptable use and content

You agree not to interfere with the security or operation of the Platform, attempt unauthorised access, place fraudulent orders, abuse drivers, restaurants or support staff, or publish unlawful, threatening or discriminatory content.

Where messaging or reviews are available, they should relate to legitimate orders and should not contain spam, harassment or third-party personal information without permission. Please report concerning communications to support@halalmunchi.co.uk.

We may restrict an account where reasonably necessary to prevent fraud, protect users, comply with law or enforce these Terms, with consideration of the circumstances and applicable rights.

11. Platform availability and changes

We aim to keep the Platform available and accurate, but we may need to perform maintenance, fix faults or change services. We do not guarantee uninterrupted access or that every listed restaurant will be accepting orders.

We may update these Terms from time to time. Where a material change affects users, we will provide appropriate notice. Changes will not remove rights already acquired under existing orders or applicable law.

12. Responsibility and your legal rights

We are responsible for providing our Platform services with reasonable care and skill. Independent restaurants are responsible for the preparation and supply of their food, and delivery providers are responsible for the services they undertake. Responsibility for a problem will depend on the relevant facts, contractual arrangements and law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability or consumer right that cannot legally be excluded or limited.

We are not responsible for losses that were not reasonably foreseeable when you used the Platform, to the extent permitted by law. Nothing in this section prevents you from making a valid claim or seeking a statutory remedy against an appropriate party.

13. Personal information and communications

We process personal information in accordance with our Privacy Policy. Order information may be shared with the restaurant and delivery driver where necessary to fulfil your order. You may receive service messages and order notifications; optional marketing preferences can be managed using the relevant opt-out controls.

14. Intellectual property

Halal Munchi's name, branding, website and app software are protected by intellectual property rights. You may use the Platform for your personal, lawful ordering needs but may not copy, modify, resell, scrape or commercially exploit our material without permission, except as allowed by law.

Restaurant names, logos, menus and photographs may belong to their respective owners. Their appearance on the Platform does not transfer ownership rights to you.

15. Governing law and complaints

These Terms are governed by the laws of England and Wales, without taking away any mandatory consumer protections available to you. If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts where the law permits.

If there is a problem with an order or the service, please contact us first via Support. We will seek to respond fairly and resolve complaints. You can also obtain independent consumer advice if you remain dissatisfied.

16. Contact details